Refund policy

Returns & Refund Policy

AutoVelora wants every piece to feel right in the space it was chosen for.

This Returns & Refund Policy applies to purchases made directly from AutoVelora and is in addition to your statutory rights under UK consumer law.

The Presence Guarantee

Standard, non-personalised AutoVelora collection pieces are covered by our 30-day Presence Guarantee.

If your piece doesn’t feel right within your space, simply contact us within 30 days of receiving or collecting your order and let us know that you would like to return it.

You do not need to provide a reason.

Once you have notified us, please return the piece within 14 days.

Returned items should be:

In good condition
Complete with any accessories or components supplied
Packaged carefully to prevent damage in transit
Returned in the original packaging where reasonably possible

You are welcome to inspect your piece after receiving it. However, we reserve the right to reduce a refund where handling beyond what is reasonably necessary has caused damage or reduced the value of the product.

For Presence Guarantee and other change-of-mind returns, the customer is responsible for the direct cost of returning the item to AutoVelora.

We strongly recommend using a tracked service and retaining proof of postage.

Your Statutory Right to Cancel

For standard, non-personalised products purchased online, UK customers have a statutory right to cancel their order within 14 days of receiving it, without providing a reason.

After notifying us of cancellation, you have a further 14 days to return the item.

Where applicable, we will refund the price paid for the returned item together with the cost of our standard outbound delivery option. If you selected a more expensive delivery service, any additional amount above the standard delivery cost does not have to be refunded.

The AutoVelora Presence Guarantee extends the change-of-mind period for qualifying standard collection pieces to 30 days from delivery or collection.

Custom Commissions

AutoVelora Custom Commissions are created individually from photographs and information supplied by the customer.

They may incorporate vehicle-specific details including bodywork, wheels, trim, registration and other distinguishing features.

Because Custom Commissions are made specifically to the customer’s requirements, they are not covered by the Presence Guarantee and are not eligible for change-of-mind returns or refunds.

This does not affect your statutory rights if a Custom Commission is faulty, damaged, not as described or otherwise fails to meet the standards required by consumer law.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, is faulty, is not as described, or you receive the wrong item, please contact us as soon as reasonably possible at info@lalumora.com.

Please include:

Your name
Your order number
A description of the issue
Photographs where they help demonstrate the problem

We will review the issue and arrange an appropriate remedy, which may include a repair, replacement or refund depending on the circumstances and your applicable consumer rights.

Where AutoVelora is responsible for the return because an item is faulty, damaged on arrival, incorrect or not as described, we will cover the reasonable cost of returning the item.

How to Make a Return

To arrange a return, please email:

info@lalumora.com

Please include your order number and the item you wish to return.

We will provide the appropriate return instructions and return address.

Please do not send a return without sufficient information for us to identify the order.

Refunds

Qualifying refunds will be issued to the original payment method.

For returns made under your statutory cancellation rights, refunds will be made within the time required by law.

For returns made under the additional AutoVelora Presence Guarantee, refunds will be processed once the returned item has been received and inspected.

Your bank, card provider or payment service may require additional time before the refund appears in your account.

Where an item has been handled beyond what is reasonably necessary to inspect it and this has reduced its value, an appropriate deduction may be made from the refund.